Return & Exchange Policy – PlayKro.Online

At PlayKro.Online, customer satisfaction and hygiene safety are our top priorities. Due to the intimate nature of our products, we follow a strict return and exchange policy.

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 Hygiene Policy

For health and safety reasons, we do not accept returns or exchanges on used or opened products. All items are considered final sale once delivered.

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 Return Conditions

We only accept returns or exchanges under the following conditions:

• You received the wrong product

• The product was damaged or defective upon delivery

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 What You Need To Do

If any of the above applies, please follow these steps:

1. Contact us within 24 hours of receiving your order

2. Provide your Order ID

3. Send clear photos of the item (showing damage or wrong item)

We will review your request and provide a solution accordingly.

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 Return Not Accepted If:

• The product has been opened or used

• It’s been more than 24 hours since delivery

• You ordered the wrong item by mistake

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 Shipping Costs

• If we sent a wrong or damaged item, we will cover the shipping charges

• If you return an item without valid reason, shipping costs will not be reimbursed

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Need Help?

For questions or assistance, contact our support team:
 [03002022111]
 [info.playkro.online@gmail.com]